FAQ

Straight answers to the questions people actually ask before signing up.
  • 1. What does TMM actually do?
    We handle the marketing that gets small businesses found and chosen — showing up in local search and AI search, keeping your Google Business Profile and reviews strong, publishing content consistently, fixing the technical issues costing you customers, and reporting honestly on what it's all doing every month.
  • 2. How is this different from a normal marketing agency?
    Content, posts, and updates go out on schedule, so nothing slips because a week got busy.
  • 3. How much does it cost?
    One clear price. $495 / £424 a month for the first two months while we fix your foundations, then $447 / £399 a month. After that it’s month to month, with no lock-in. See our Pricing page for what’s included.
  • 4. How does the free audit work?
    Enter a few details and we run real checks live — your reviews compared to a competitor, your website's technical health, and how ready your site is to be found in AI search. Takes a couple of minutes, no obligation, no credit card. We'll then email you a link to unlock the fuller report, which includes keyword rankings and a written strategy specific to your business.
  • 5. Will AI actually be writing everything, with no real person involved?
    No. Real people run the strategy and check the work — automation handles the repetitive, time-consuming parts (research, scheduling, publishing) so that keeps happening consistently, but it's not left to run unsupervised.
  • 6. Do I need a website already, or a Google Business Profile set up?
    No — we can work with what you've got, whether that's a solid existing site and profile or close to nothing. Part of the process is fixing and building out whatever foundation is missing before anything else goes live.
  • 7. How long until I see results?
    You’ll get a starting snapshot in the first month showing exactly where you stand, then a monthly report from month 3 showing what’s changed, so you’re never waiting in the dark to find out if it’s working.
  • 8. Do you only work with businesses in Melbourne?
    No — we're Melbourne-based, but we work with businesses in Australia and the UK.
  • 9. Is there a contract, or can I cancel anytime?
    The only real commitment is the two-month Foundation phase, because that's genuine one-off setup work — fixing your website, technical issues, and Google Business Profile properly takes real time either way. After that, it's month-to-month. No lock-in contract — if you want to stop after that, you're free to.
  • 10. What's AEO and GEO, and why does it matter?
    They stand for Answer Engine Optimisation and Generative Engine Optimisation — in plain terms, making sure AI tools like ChatGPT and Google's AI Overviews can find, understand, and recommend your business, not just traditional Google search. It matters because a growing share of people are searching this way already — see our AI Search page for the real numbers.
  • 11. What do I actually get every month?
    From month 3, every month: at least 2 blog posts, 4 Google Business Profile posts and regular branded social posts, ranking and site monitoring, and a plain-English report showing what changed and what it did for your business — not a wall of numbers you have to interpret yourself.
  • 12. How do I get started?
    Start with the free audit — it takes a couple of minutes and costs nothing. From there, we get on a call to talk through what you actually need, and you'll know exactly what we'd do and what it involves before you commit to anything.

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